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Returns & Refunds for Products

Buchanan's Barnyard will accept returns on non-perishable products for 14 days from receipt of original order. Items cannot be returned or exchanged after 14 days from original order receipt. Mail all returns to 12581 Blue Springs Rd, Sweetwater, TN 37874. Items must be in original packaging and unused to be eligible for return. If you receive products that are damaged, please take a photo of packaging ASAP and email [email protected] in order to receive a full refund or new items. Refunds will be processed to the card/ bank that the original order was placed from. Refunds will include total purchase price minus shipping and handling fees. 

Returns & Refunds for Eggs & Birds

All Avian live products are sent Overnight Priority through the United States Postal Service. 

Buchanan's Barnyard will refund/ exchange eggs only if they meet the criteria below. 

A photo is sent upon receiving the eggs with tracking label showing extensive damage to [email protected] 

Buchanan's Barnyard will only send replacement eggs of same value as original order. 

Live Birds:

Buchanan's Barnyard will refund/ or exchange for equal value depending on availability and if they meet the criteria below. 

Death within 48 hours of arrival. 

Chicks under the 8 minimum order will only be refunded. 

Refunds will not include shipping and handling expenses. 

Please understand that once your product leaves our location, that we have no say-so in how long they are in transit, where they are stored, and how they are handled. We send all avian lives with a small snack/ gro-gel for the transit. Day old chicks will have a packet of electrolytes inside the box. 


Discounts

Military

If you are a veteran or are currently serving Active duty, Reservist, or National Guard, please email [email protected] in regards to your discount. 

EMS, Fire, and Law Enforcement

Please email [email protected] for your discount. 

FFA or 4H

Please email [email protected] for your discount. 

Shipping and Taxes

At this point in time, Buchanan's Barnyard only ships to the Continental United States of America. Shipping costs are determined by weight and size of product. Live Avian products are expensive to ship and costs can be found at www.USPS.com If cost of shipping is less than what is paid by customer, overage will be refunded back to the origin of purchase. Handling times may differ depending on availability and product (most items are handmade). Live Avian handling times are dependent on hatch rates, hatch dates, and previous orders. 

Taxes are automatically calculated depending on price of product and are determined by Tennessee Sales Tax. 

Privacy Policy

Last updated February 22nd, 2019

INTRODUCTION

Buchanan's Barnyard (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buchanansbarnyard.com , including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.


 If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.


COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.


Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.


Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, PayPal, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.


Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile


USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.

Assist law enforcement and respond to subpoena.

Compile anonymous statistical data and analysis for use internally or with third parties.

Create and manage your account.

Deliver targeted advertising, coupons, newsletters, and other information

 regarding promotions and the Site to you.

Email you regarding your account or order.

Enable user-to-user communications.

Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

Generate a personal profile about you to make future visits to the Site more personalized.

Increase the efficiency and operation of the Site.

Monitor and analyze usage and trends to improve your experience with the Site.

Notify you of updates to the Site.

Offer new products, services, and/or recommendations to you.

Perform other business activities as needed.

Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Process payments and refunds.

Request feedback and contact you about your use of the Site .

Resolve disputes and troubleshoot problems.

Respond to product and customer service requests.

Send you a newsletter.


SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the email- [email protected]


DMCA PROVISIONS

The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 (“DMCA”), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.

Under the DMCA, the bona-fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider (“ISP”).

The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them, may submit a Counter notice to the website owner and/or the ISP.


NOTIFICATION OF CLAIMED COPYRIGHT INFRINGEMENT

Please send DMCA notifications of claimed copyright infringement to [email protected]


EXTERNAL LINKS

We provide links to information and products on this site. We do not monitor the associated sites and recommend viewing their privacy policy before using the site. 


WARRANTIES

We do not offer warranties on any of the products that we offer.